Sales Associate

1 month ago

Tulare, California, United States Knitwell Group Full time
About Us

At Ann Taylor, we're committed to empowering women to live their best lives. Our brand embodies the spirit of American women, celebrating their heritage and confidence. We provide women with everything they need to feel inspired and motivated, from office attire to special occasion wear.

Position Overview

We're seeking a Sales Associate to join our team. As a Sales Associate, you'll drive revenue by providing exceptional customer service, building relationships, and presenting a clean and safe store environment. You'll consistently achieve individual goals, supporting store objectives.

Key Responsibilities
  • Embody our values and set an example through your behavior
  • Ensure compliance with all ANN INC. practices and procedures
  • Assist with additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads
Revenue Generation
  • Meet or exceed divisional, store, and individual financial and credit goals, contributing to the store's overall objectives
Client Experience
  • Provide excellent customer service by anticipating client needs, exceeding expectations, and adhering to ANN INC. service experience standards
  • Build relationships with clients, create loyalty, and multitask while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a gracious, friendly, energetic, and engaging manner, remaining respectful and professional
  • Take ownership, solicit feedback for growth and development, and consistently receive positive, unsolicited client feedback
  • Communicate effectively with store management, team members, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our values and behaviors, inspiring the team by leading by example through your words and actions
  • Ensure compliance with all Company policies, practices, and procedures, as well as federal, state, and local laws
Operations
  • Complete opening and closing procedures, tasks, and duties as directed by the Leadership Team, focusing on client satisfaction (e.g., replenishing merchandise, recovering the store and styling rooms, processing shipments, cleaning, and executing merchandising moves)
  • Meet merchandise processing standards and maintain an organized and accessible work area
  • Adhere to Loss Prevention practices and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report any potential hazards to store management (e.g., ensuring exits are unobstructed, ceiling clearance in the stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
  • Participate in and assist with the preparation for the store's inventory
  • Report to work as scheduled, record time worked accurately using ANN INC.'s Time and Attendance system, and remain flexible to meet business needs
  • Follow all ANN INC. operational guidelines, processes, and procedures
  • Review Bulletin Boards daily
Technical Expertise
  • Demonstrate a desire and ability to be learner-responsible and navigate ANN INC.'s computer learning systems
  • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (PDT) system
Product/Brand Management
  • Understand and clearly articulate the Company's brand positioning, including the uniqueness of all ANN INC. expressions, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
  • Live the ANN INC. Purpose, Values & Behaviors, Practices in all interactions
  • Participate in and attend Store Meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embrace fashion, understand current market trends, and articulate them using ANN INC. interpretations in every client interaction, representing the brand by adhering to ANN INC.'s dress code guidelines
  • Pack and wrap client purchases according to ANN INC. standards
Requirements
  • Client Service: Function as a role model, ensuring the client remains the top priority, taking initiative to build a loyal client base
  • Follow Directions: Prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Handle cash and provide change without error
  • Schedule: Remain flexible in scheduling to meet business needs
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around the sales floor and stockroom
Educational Requirements and Experience
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results

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