Advanced Server Support Specialist

3 weeks ago


Soquel, California, United States Worldwide TechServices Full time
Job Overview

The Advanced Server Support Specialist is a pivotal role responsible for addressing and resolving a range of technical issues related to various client products. This position involves performing troubleshooting tasks of varying complexity for desktops, laptops, Desk Side Support, ESF, and Servers. The specialist will engage directly with clients to ensure timely and accurate resolution of technical concerns.

Key Responsibilities

  • Deliver exceptional customer support for assigned equipment
  • Respond to client inquiries with professionalism and expertise
  • Manage and execute all service calls assigned in accordance with established service level agreements
  • Achieve customer satisfaction benchmarks as defined by company policies
  • Complete all necessary administrative tasks related to service calls as per established guidelines
  • Maintain real-time reporting of service calls in compliance with company standards
  • Adhere to established policies and procedures to ensure effective service delivery
  • Oversee asset and inventory control through efficient management of parts and equipment
  • Document all activities accurately and promptly
  • Comply with all safety protocols and guidelines in daily operations
  • Additional responsibilities may be assigned as needed

Qualifications


Education and Experience:

  • Typically requires technical school certification or equivalent experience, with 0-2 years in a relevant field
  • Prior experience in customer service is advantageous

Certifications and Skills:

  • Maintain all necessary OEM Certifications as directed by management
  • Proficient knowledge of relevant software and hardware
  • Possess a valid Driver's License and reliable transportation

Essential Skills:

  • Strong communication skills for discussing technical issues with clients
  • Ability to travel to client locations as required
  • Capability to drive long distances and undertake occasional overnight assignments
  • Physical ability to lift and move computer equipment weighing up to 50 lbs.
  • Ownership of a basic repair tool kit is necessary

Additional Information


All personal information will be handled confidentially in accordance with EEO guidelines.



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