Restaurant Supervisor
1 week ago
The Shift Supervisor is a key member of the Parkhurst Dining team, responsible for overseeing the day-to-day operations of the dining service department. This includes supervising team members, ensuring food quality, service, sanitation, and cash handling standards are maintained.
Key Responsibilities- Supervise team members in their area of responsibility and consult with management to improve services.
- Follow established Parkhurst and client policies and procedures, upholding standards.
- Communicate using Smile Plus skills and coach team members on their use of the Smile Plus hospitality imperatives.
- May assist in purchasing foods and supplies, maintaining presence in service areas to assess customer satisfaction levels and resolve problems.
- Ensure practices and procedures comply with federal, state, and local regulatory requirements.
- Follow human resource policies and procedures, treating team members with fairness and respect.
- Have input into hiring, performance appraisal, and discipline of staff under management oversight.
- Orient and train staff, presenting in-service training programs as required.
- Communicate to staff regularly, holding team meetings to ensure staff awareness of department activities.
- Serve as a role model for team members, maintaining standards for appearance, dress, attendance, and professional behavior.
- Enforce safety standards with team members, reporting safety problems to management.
- Ensure sanitation standards are enforced, monitoring cleaning procedures.
- Maintain morale on their shift through a sense of urgency, professionalism, and team building, resolving team member conflicts.
- May assist in the planning and execution of catered events in conjunction with other team members.
- May open and close the department, demonstrating responsibility for department security.
- Perform hands-on tasks as required by the operation.
- Maintain a plan for self-development and professional growth.
- Six or more years of professional experience, with four or more years in a food service role.
- Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
- Ability to perform basic math calculations.
- Ability to organize workloads and meet time deadlines.
- Supervisory and team management skills desirable.
- FREE meal during your shift
- 20% discount on any food purchase at Eatn Park, Hello Bistro, The Porch, and Parkhurst Dining.
- Paid time off
- Management career advancement opportunities
- Access to continuous development with Smile Universe
- Eligibility for 401k, vision, dental, and medical plans
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