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Epic Systems Analyst

2 months ago

California, United States Pivotal Talent Search Full time

We are currently in search of multiple Epic Analysts to engage in a comprehensive implementation project. We are looking to recruit full-time, experienced Analysts with expertise in any of the following areas (certifications are highly preferred but we are open to candidates without): Beacon, Cupid, Hospital Billing, Beaker, HIM.

This opportunity is within a large healthcare facility, featuring over 250 beds and a remarkable 90% retention rate among the Epic team that was established five years ago. The organization promotes a positive work environment, offers flexibility, encourages professional development, and provides competitive compensation along with outstanding benefits.

Key Responsibilities of the Epic Analyst include:

  • Serve as the main support contact for designated Epic applications.
  • Proactively identify and resolve issues within the assigned application, collaborating with other application teams to address cross-functional challenges, and utilizing a ticket management system to document troubleshooting efforts from end users and operational leads.
  • Guide the design of workflows, oversee the building and testing of the system, and troubleshoot technical issues related to Epic software.
  • Communicate all application modifications, enhancements, and procedures to other Epic application teams.
  • Maintain consistent communication with Epic representatives to ensure alignment and track project progress.
  • Collaborate with Epic representatives, internal business partners, and end users to ensure the system aligns with the organization’s operational needs.
  • Assist in shaping business and operational strategies by participating in site visits, workflow sessions, and other integrated meetings.
  • Contribute to the development of end-user training processes and/or curriculum content in partnership with the Education team.
  • Regularly review project status, timelines, and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
  • In collaboration with operational Subject Matter Experts, build application-specific workflows or processes for Hospital, Outpatient Departments, and Ambulatory Clinics.
  • Conduct comprehensive testing cycles, including upgrade, unit, functional, and integration testing.
  • Lead initiatives for system enhancements, including the introduction of new features, system upgrades, and optimization projects, ensuring that the system’s development aligns with end user needs and adheres to industry standards and best practices.
  • Adhere to change management protocols for all application modifications.
  • Perform other duties as necessary.

Qualifications for the Epic Analyst:

  • A high school diploma or GED is required; a Bachelor's degree is preferred.
  • Current Epic Certification(s)/Accreditation(s) in any of the following: Beacon, Cupid, Hospital Billing, Beaker, HIM.
  • A minimum of two years of experience in a healthcare-related clinical environment.
  • Practical knowledge of the processes and delivery of patient care services in an acute care facility and/or ambulatory office practice.
  • Experience with electronic health record systems analysis, design, and build.
  • Expertise in Epic application implementation, troubleshooting, testing, and support.