Product Operations Manager

3 weeks ago


San Jose, California, United States Tik Tok Full time
Job Summary

As a Product Operations Manager at TikTok, you will be responsible for managing a global team of managers and ICs across timezones engaged on product operations support. You will synthesize data from across channels to understand the voice of customers, identify product gaps, and collaborate with product and engineering teams to share these gaps and influence their roadmap. Additionally, you will leverage the voice of customers and collaborate with L&D teams to improve product knowledge for Sales teams and direct SMB advertisers. You will also be responsible for relationship management with senior stakeholders across Sales & Product and develop solutions to alleviate transactional workload and collaborate to achieve common goals. Furthermore, you will understand the requirements of XFN stakeholders and develop programs to address their operational needs and solve business challenges. You will lead project scoping and PILOT execution for white glove projects, touching upon internal stakeholders across Sales, Product & Engineering teams, set KPIs, and scale for success. Finally, you will provide strategic direction for the development of service infrastructure and tooling through the product teams, collaborate on BRDs, and sign off on development and execution from time to time.

Responsibilities:
  • Manage a global team of managers and ICs across timezones engaged on product operations support
  • Synthesize data from across channels to understand the voice of customers
  • Identify product gaps and collaborate with product and engineering teams to share these gaps and influence their roadmap
  • Leverage the voice of customers and collaborate with L&D teams to improve product knowledge for Sales teams and direct SMB advertisers
  • Relationship management with senior stakeholders across Sales & Product and develop solutions to alleviate transactional workload and collaborate to achieve common goals
  • Understand the requirements of XFN stakeholders and develop programs to address their operational needs and solve business challenges
  • Lead project scoping and PILOT execution for white glove projects, touching upon internal stakeholders across Sales, Product & Engineering teams, set KPIs, and scale for success
  • Provide strategic direction for the development of service infrastructure and tooling through the product teams, collaborate on BRDs, and sign off on development and execution from time to time

Requirements:
  • 4 years of experience with AdTech or new-age online and social media tech companies, managing mid to large-scale product operations
  • 4 years of managing global teams with a matrixed hierarchical leadership structure
  • 2+ years of work experience working with product teams
  • Preferred experience with Digital Ads Products Ecosystem

About Us:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at TikTok.

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