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Virtual Customer Care Representative

2 months ago

Miami, Florida, United States LC EXCLUSIVE Full time
Job Overview

We are looking for a committed and customer-focused individual to join our team as a Remote Customer Experience Advisor. This position involves delivering outstanding assistance to our clients through various communication channels, including email, chat, and phone. The ideal candidate will excel in managing diverse customer inquiries, efficiently resolving issues, and ensuring a high standard of customer satisfaction.

Key Responsibilities:
  • Address customer inquiries through email, chat, and phone with professionalism and promptness.
  • Diagnose and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
  • Provide accurate and comprehensive information by utilizing the appropriate methods and tools.
  • Maintain a positive, empathetic, and professional demeanor toward customers at all times.
  • Document customer interactions, manage customer accounts, and organize files.
  • Adhere to communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers and foster a loyal client base.
  • Collaborate with team members to enhance the overall customer service experience.
  • Stay informed about new products, services, and policies.
Qualifications:
  • Demonstrated experience in customer support or as a client service representative.
  • Strong skills in handling phone interactions and active listening.
  • Familiarity with CRM systems and best practices.
  • Excellent communication and presentation abilities.
  • Capability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.
Skills and Competencies:
  • Customer-oriented mindset with the ability to adapt to various personality types.
  • Strong problem-solving capabilities.
  • Proficiency in both written and verbal communication.
  • Comfortable with technology and effective in a remote work environment.
Work Environment:
  • This is a fully remote role that requires a quiet and dedicated workspace.
  • Must possess reliable high-speed internet and a personal computer/phone suitable for professional tasks.
Benefits:
  • Opportunities for career growth.
  • A supportive work environment emphasizing work-life balance.
  • Flexible scheduling options.
  • A dedicated support team to assist in your professional development.
  • Daily training opportunities.
  • Incentives and bonuses.
  • Generous commissions and an exceptional business opportunity.

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