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Vehicle Return Specialist
2 months ago
Position Overview:
Enterprise Mobility encompasses the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently recognized as one of the premier workplaces.
As the largest and fastest expanding privately owned automotive rental and leasing firm in North America, we are currently seeking dedicated individuals to join our team. Our mission is to become the world's most trusted mobility provider.
The National/Alamo division of Enterprise Mobility is thrilled to announce an opening for a Vehicle Return Specialist. This role is pivotal in delivering exceptional, friendly, and efficient service throughout the rental car experience as it pertains to this position.Compensation:
This role offers a starting pay of $15/hour along with potential monthly bonuses.
Location:
This position is based at CVG Airport in Hebron, Kentucky.
Benefits:
- Paid time off
- Employee discounts on rental vehicles
- Retirement savings plan, including a 401k with matching profit sharing
- Comprehensive health insurance
- Life insurance
- Dental and vision insurance
- Opportunities for training and professional development
Work Schedule:
- Saturday to Wednesday: 4am - 12:30pm
- Thursday to Monday: 3pm - 11:30pm
Key Responsibilities:
We are actively recruiting for immediate openings.
Responsibilities include:
- Welcome all customers with the appropriate dialogue upon their arrival.
- Remind customers to check for personal items and document any found belongings with the vehicle's unit number, date, and time for lost and found purposes.
- Discuss rental charges and provide customers with accurate receipts.
- Offer professional and courteous information regarding transportation to the airport terminal.
- Thank customers using the prescribed dialogue.
- Solicit feedback on service and document any dissatisfaction.
- Conduct discreet inspections of incoming vehicles for damage and guide customers to the counter for damage/loss report completion.
- Use proper statements to confirm if vehicles are returned with a full tank of gas.
- Complete service alerts for any mechanical or body damage reported by customers.
- Identify vehicles on system hold for various reasons and ensure their proper movement to designated lot locations.
- Tag vehicles flagged for maintenance and verify their movement to the appropriate lot location.
- Strive for continuous improvement in job performance through self-assessment, skill enhancement, training, and goal setting.
- Ensure consistent attendance and punctuality.
- Perform other job-related duties as assigned.
Equal Opportunity Employer:
We are an Equal Opportunity Employer, including Disability and Veterans.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or G.E.D. is required.
- A minimum of 1 year of prior customer service, retail, or administrative support experience is necessary.
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years is required.
- No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).
- Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.
