Fitness Center Ambassador

5 days ago


Iowa City, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

Job Title: Fitness Center Ambassador

About Us:

We are a dynamic and growing fitness center, Planet Fitness - PF Baseline Fitness, dedicated to providing exceptional service to our members.

Job Description:

The Customer Service Representative will be responsible for delivering an outstanding member experience by providing excellent customer service to Planet Fitness members, prospective members, and guests.

Responsibilities:

  • Provide exceptional customer service, responding promptly to member inquiries and resolving issues in a professional and courteous manner.
  • Manage front desk activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
  • Facilitate updates to member accounts, ensuring accuracy and efficiency.
  • Respond to member questions and concerns in a timely and professional manner, escalating as needed to Assistant Manager or Manager.
  • Maintain a clean and organized environment, adhering to company standards.

Qualifications:

  • Previous customer service experience is preferred.
  • Basic computer proficiency is required.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • Exceptional communication skills, with the ability to interact positively and professionally with members and colleagues.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.

Salary: $15-$20 per hour, depending on experience.



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