Principal UX Designer

We are seeking a highly skilled Principal UX Designer to join our team at Henry Schein One. As a key member of our design team, you will be responsible for leading the research function and working closely with cross-functional teams to craft studies, analyze results, and deliver key insights.

The ideal candidate will have a strong business and product competence, deep customer empathy, a talent for storytelling, and the ability to work well with cross-functional partners. You will have experience across research, UI, and UX design, with deep expertise in, and passion for, research.

This is a highly interactive role requiring the skills of a team player who can dig into the details of business requirements with sometimes complex technical constraints. You will bring knowledge of design best practices, identify research needs in the product roadmap, and actively manage and facilitate communications with stakeholders.

We are a fast-growing team, which will give you the opportunity to shape our ways of working and our culture.

• Craft a vision and strategy for implementing best-in-class research at HS1
• Guide and support the team in delivering research insights that are high quality and designed to influence decision making for design, product, and business strategy
• Develop internal guidelines and best practices to ensure effective research is conducted from idea generation to design validation
• Seek to deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
• Facilitate internal workshops and design thinking initiatives
• Mentor designers across the organization on research best practices

• 9+ years experience as a product designer, with significant experience leading UX research and usability testing with meaningful business impact
• Proven experience creating, setting, and leading research strategy that aligns with business priorities and drives business outcomes
• Track record of translating research into business impact
• Experience across the entire design process: problem discovery through data and research, solution generation, prototype creation, user testing, and more
• Customer-obsessed mindset; you're constantly thinking about how to solve customer pain points and enjoy engaging with users to validate we are building what they need
• Ability to facilitate internal workshops and design thinking initiatives
• Self-aware with a strong desire to learn and continuously improve both themselves and others
• Experience mentoring, or even managing, other designers
• Proficiency with tools such as Figma, Sketch, Invision, and/or Adobe Creative Cloud
• Accessibility certification and experience preferred
• Bonus: You have prior experience in the medical or dental industry

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package Medical, Dental and Vision Coverage, 401K Plan with Company Match, Unlimited PTO, Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more