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Senior Security Specialist

2 months ago

Goshen, Indiana, United States ServiceSource Full time
Job Summary

As a Senior Security Specialist at ServiceSource, you will provide technical and administrative security support to the U.S. Census Bureau's Office of Security in Suitland, MD, and the National Processing Center in Jeffersonville, IN. This role involves managing access control, badge production, fingerprinting, key issuance, visit requests, and security records.

Key Responsibilities
  • Assist customers by providing timely and accurate information in a professional and informative manner concerning the security of customer personnel, property, facilities, information, and assets.
  • Utilize the Census Hiring and Employment Check (CHEC) system to verify Personal Identifiable Information (PII) or Visitor Management System (VMS) and provide data entry to greet visitors, assign visitor badges, and ensure visitors are appropriately credentialed.
  • Provide entries into existing computer databases such as USAccess and LENEL access control data base and information verification of biographical and security data and track the accountability of badges, and other security requirements.
  • Obtain photographs, schedule fingerprint appointments, verify security databases, escort appointees to fingerprint office to accurately produce identification badges.
  • Receives, reconciles, interprets, consolidates, and/or summarizes documents and information to prepare, compile and distribute information to and for bureau staff and customers utilizing standard office equipment.
Additional Responsibilities
  • Proofread, copy, package and complete memos, correspondence, and information, following established business best practices in support of OSY leadership.
  • Assist in the development and maintenance of a filing system including computerized records and databases as required.
  • Provides general clerical support for Security Services Center front office including answering multi-line phone system, transfer calls, takes messages, type documents as needed.
  • Ensure badging equipment is functioning properly, communicate with management regarding any issues with the equipment.
  • Assist with property inventories, maintains files and document records.
  • Assist with invoice processing, recordkeeping, and submit contractor time sheets correctly and promptly.
  • Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources and computerized systems.
  • Maintain clean safe work areas throughout the workday.
Qualifications
  • High School Diploma or a state-certified equivalent is required.
  • At least 3 years of personnel security experience in a government setting (preferred) or similar customer service experience.
  • Clerical experience in an office setting.
  • Must be able to obtain and maintain a Public Trust government security clearance.
Requirements
  • Must be able to collaborate well with people internally and externally at all levels of the organization.
  • Customer service oriented and be able to work efficiently in a fast-paced environment.
  • Ability to read and comprehend simple instructions, short correspondences, and memos, labels, and numbers.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
  • Up-to-date knowledge of Federal and industry standards and best practices.
  • Experience using MS Office Suite (Word, PowerPoint, Excel, etc.).
  • Detail-oriented and able to conduct work with the highest levels of accuracy.
  • Ability to operate security services equipment (computer, databases, photography, printers, laminator, phones, digital fingerprinting) and perform repetitive tasks.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.