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IT Helpdesk Technician

2 months ago


Miami, Florida, United States Amivision Full time
Position Overview

Amivision is on the lookout for a dedicated and skilled IT Support Technician to enhance our vibrant IT department. In this role, you will be instrumental in maintaining the efficiency of our IT systems and delivering outstanding technical assistance to our staff.

Key Responsibilities:

  • Deliver first-level technical assistance to staff through various channels, ensuring prompt and effective resolution of IT challenges.
  • Diagnose and address hardware, software, and network issues across Windows, macOS, and Linux environments.
  • Prepare and configure new computers, laptops, and peripherals for incoming personnel and office use.
  • Administer user accounts and access rights within Active Directory and other internal platforms.
  • Oversee and sustain network infrastructure, including routers, switches, and firewalls.
  • Work collaboratively with the IT team to develop and uphold IT policies and protocols.
  • Support the rollout and management of software applications and updates.
  • Document technical processes, solutions, and best practices to enhance support efficiency.

Qualifications:

  • A Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
  • Demonstrated experience in an IT support capacity or a comparable role.
  • Solid understanding of Windows, macOS, and Linux operating systems.
  • Familiarity with Active Directory, Office 365, and fundamental networking concepts.
  • Exceptional troubleshooting and analytical skills.
  • Strong verbal and written communication abilities.
  • Capability to work autonomously as well as collaboratively within a team.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous.
  • Must possess the necessary work permits for the country of application.

Benefits:

  • Competitive salary and a comprehensive benefits package that acknowledges your commitment and effort.
  • Opportunities for ongoing professional development and career advancement.
  • A supportive and inclusive work environment where you can excel.
  • The chance to engage with innovative technology and pioneering projects.
  • Flexible working hours and the possibility of remote work to promote a healthy work-life balance.