Customer Support Associate
3 weeks ago
Penn Highlands Healthcare is a leading healthcare provider that values exceptional patient care and innovative technology. As a Customer Support Associate, you will play a critical role in delivering top-notch IT support to our customers, collaborating with our Microcomputer Associates, and working on projects assigned by our IT Director.
Key Responsibilities:
- Provide first-level IT support to customers, addressing their technical queries and concerns.
- Assist the Microcomputer Associates in resolving technical issues and implementing solutions.
- Work on projects assigned by the IT Director, contributing to the development and implementation of new technologies.
Requirements:
- Education: Minimum high school diploma or equivalent required, with current enrollment in an Associate's or Bachelor's degree IT program.
- Required skills: Valid PA driver's license, knowledge of microcomputers and printers.
- Preferred skills: One year prior experience working in healthcare.
What We Offer:
- Competitive compensation and shift differentials.
- Tuition reimbursement and professional development opportunities.
- Supportive and experienced peers.
Benefits:
- Medical, dental, and vision coverage after completion of the introductory period.
- Paid time off and 403(b) retirement plan with company match.
- Company-paid short and long-term disability coverage and company-paid and voluntary life insurance.
- Flex spending account and employee assistance program (EAP).
- Health and wellness programs.
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