DSW Store Lead Part-Time

6 days ago

Silver Spring, Maryland, United States Designer Shoe Warehouse Full time

Job Summary

The Lead Store Associate plays a vital role in driving sales and results at Designer Shoe Warehouse. As a key member of the store team, this individual will assist store management in all activities to achieve business objectives. The ideal candidate will demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility, and Passion.

Key Responsibilities

Customer Service

• Maintain a high level of customer satisfaction by modeling exceptional customer service behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and feedback with a sense of urgency.

• Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and ensuring a clean and well-maintained store environment.

• Responsible for all activities related to the cashwrap, including promoting the DSW loyalty program to associates and customers, and ensuring all associates are providing the benefits of the program to every customer.

• Meet metric-based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly goals, and able to clearly communicate business trends to store management.

• Reviews daily communication, plans and assigns tasks throughout the day, and follows through with required actions.

• Performs other duties as assigned by the Store Manager or other leader.

Inventory Management

• Increase sales and success by maintaining a well-organized sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.

• Helps supervise and participates in the planning and execution of all inventory management-related activities, including freight receipt, placement, markdowns, and merchandise optimization.

• Assists management with all omni-channel activities in store, including charge/send, buy online/pickup in-store, and delivery.

• Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.

• Responsible for ensuring a safe environment for both customers and associates, ensuring all equipment is in good operating condition and checked regularly.

• Maintains supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.

• Performs, maintains, and completes all information related to audits, donations, transfers, mismates, damages, etc.

Human Resources

• Work closely with the store leadership team to understand and follow policy and procedure.

• Support team by training, coaching, and providing feedback to others in an efficient manner.

• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow-up.

• Supports team in managing payroll and associate timekeeping activities.

• Recognize associates through company recognition tools.

Requirements

• Must be available to work a flexible schedule, including nights, weekends, and holidays.

• Good verbal and written communication skills.

• Professionalism.

Experience

• Minimum 2 years retail experience.

• Minimum high school graduate or equivalent.

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