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Reception Operations Specialist

2 months ago

Turlock, California, United States WSManagement Inc Full time

Position Overview: As a Guest Services Coordinator at WSManagement Inc, you will serve as the initial point of contact for guests upon their arrival at our establishment. Your role is crucial in creating positive and lasting impressions that foster guest loyalty. By addressing inquiries, requests, and concerns with professionalism and warmth, you will contribute significantly to the overall guest experience.

Key Responsibilities:

  • Professionally manage and resolve guest feedback, both positive and negative.
  • Efficiently handle the check-in and check-out processes for guests.
  • Reconcile daily transactions and ensure all accounts are accurately closed.
  • Become proficient in the property management systems to navigate and generate reports effectively.
  • Adhere to established cash handling procedures, ensuring security and accuracy at all times.
  • Collaborate with the Sales Department to promote upselling and marketing initiatives.
  • Respond to phone calls and emails promptly, ensuring a welcoming tone in all communications.
  • Demonstrate the ability to multitask in a dynamic environment.

Qualifications:

  • High school diploma or equivalent experience.
  • A minimum of two years in a hotel or guest service role.
  • Professional demeanor and presentation.
  • A strong team player with a collaborative spirit.
  • Ability to thrive under pressure in a bustling setting.
  • Competence in following both verbal and written instructions accurately.
  • Willingness to work flexible hours, including weekends and holidays.
  • Capability to cross-train in various hotel functions.
  • Proactive in anticipating guest needs and operational requirements.

The responsibilities outlined are intended to represent the primary duties of the role and are not exhaustive. Duties may evolve, and additional responsibilities may be assigned as necessary. Due to the nature of the hospitality industry, employees may be required to adapt their schedules to meet the operational needs of the hotel.

WSManagement Inc is an equal opportunity employer and makes employment decisions without regard to any protected class. If you require accommodations to perform the duties outlined in this job description, please inform Human Resources to explore reasonable options.