T-Mobile Neighborhood Retailer Assistant Manager
1 month ago
We are seeking a highly motivated and experienced Retail Store Assistant Manager to join our team at GP Mobile, an Authorized T-Mobile Retailer. As a key member of our store leadership team, you will be responsible for leading and developing our store team to deliver exceptional customer experiences and drive sales growth.
Key Responsibilities:- Lead and develop the store team to achieve sales and customer satisfaction goals
- Infuse every store associate with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers
- Ensure that every customer need is met and employees build customer confidence by making their experience comfortable, simple, and by solving the whole problem
- Complete observations of store associates' interactions with customers, including feedback, to be used in development, training, and coaching conversations
- Effectively manage customer wait time and keep current on products, services, and promotions
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team
- Interact directly with store associates to ensure they meet and/or exceed defined, monthly success measurements, completing assigned training on time
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards
- Use visual displays and interactive devices effectively, keeping visual displays and devices current
- Assist in the execution of Retail Methods & Procedures
- Ensure team knowledge of store systems and corporate and store communications
- Deliver financial results based on key performance indicators, identifying ways to manage and control store expenses, and managing discounting and credits
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- 1 year customer service and/or sales experience, retail environment preferred
- Available to work a varied schedule, including nights, weekends, and holidays
- Ability to lead and mentor people to deliver great results
- Outstanding communicator with ability to interact with teammates and customers
- Competitive base pay, plus commissions
- Benefits for part-time and full-time employees
- Medical, dental, and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career
At GP Mobile, we are dedicated to building a diverse, inclusive, and authentic workplace. We strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer, and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.
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