Concierge Associate

1 week ago

Midlothian, Virginia, United States Phoenix Senior Living Full time
Job Summary

Phoenix Senior Living is seeking a highly skilled and customer-focused Concierge to join their team. As a Concierge, you will be the first point of contact for visitors, residents, and families, providing a warm and welcoming experience.

Key Responsibilities
  • Manage the community entry area, ensuring a clean and inviting atmosphere.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate appointments and services for residents, including hairdressers, transportation, and other requests.
  • Communicate effectively with residents, families, and staff to ensure seamless service delivery.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements
  • High School Diploma or equivalent required.
  • Proven customer service experience and skills.
  • Knowledge and experience in the Senior Living Industry preferred.

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