Pharmacy Consultant

Job Summary

We are seeking a highly skilled and motivated Pharmacy Intern Grad to join our team at Walgreens. As a Pharmacy Intern Grad, you will play a critical role in providing exceptional customer service, ensuring the efficient workflow of the pharmacy, and supporting the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.

Key Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues in a timely manner, and answering questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with most valuable customers by anticipating customer needs and proactively offering services, supporting efforts on enhancing customer experience by increasing focus on healthcare services.
• Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management, reviewing, interpreting, and accurately dispensing prescribed medications when necessitated by workload.
• Ensure the pharmacy operates in accordance to regulations, company policies, and standards, assisting pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions.
• Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintain current knowledge of information technology associated with pharmacy systems, providing support to customers as well as pharmacy staff, proposing and implementing enhancements to pharmacy systems to further promote productivity.
• Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections, following-up with insurance companies as well as medical providers and participating in 3rd party audit.
• Follow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies, suggesting alternative medications, and answering medical provider questions.
• Perform retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assist and support the pharmacy manager in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management, reviewing KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develop and maintain good relationships with local medical community, including physicians, nurses, and other healthcare providers, participating in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partner with Central Pharmacy Operations for customer registration, 3rd party reviews, and assist with resolving customer issues to support the Well Experience locations, conducting virtual product review by following specific company procedures and guidelines.

Requirements

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.