Service Advisor

1 week ago


Elkton, Maryland, United States HERTRICH Family of Automobile Dealerships Full time
About Us
Hertrich Family of Automobile Dealerships is a world-class team with a dynamic, entrepreneurial culture that values excellence and teamwork. Our mission is to provide exceptional customer service and deliver high-quality vehicles to our valued customers.

Salary
The salary for this position is $50,000 to $85,000 per year, plus commission/bonus base.

Job Summary
We are seeking an experienced Automotive Service Advisor / Assistant Service Manager to join our team. In this role, you will use your excellent communication and problem-solving skills to advise customers on estimated service/repair costs and anticipated completion time. Key responsibilities include:
  • Coordinating repairs/service orders with Technicians
  • Ensuring complete customer satisfaction by getting it right the first time
  • Recording and reporting issues to the Department Supervisor

Requirements
To be successful in this role, you must have a minimum of 2-3 years' experience as a Service Advisor/Writer or 1 year as an Assistant Service Manager. You should be a customer-oriented, self-motivated team player with prior sales and/or customer service experience. Prior up-selling experience is a plus.

Benefits
We offer a comprehensive benefits package, including:
  • Competitive Salary
  • Medical Insurance for Employee & Family
  • Dental, Vision, Accident, Cancer, & Life Insurance available for Employee & Family
  • Disability Plans available for Employees
  • Paid Time Off
  • Employee Purchase Discounts


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