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Crew Team Member

2 months ago

Maryland, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and customer-focused Crew Team Member to join our Dunkin' Donuts team. As a Crew Team Member, you will play a critical role in delivering exceptional guest experiences and ensuring the highest level of quality and service in our restaurant.

Key Responsibilities
  • Team Environment
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, demonstrating a commitment to growth and development.
    • Hold yourself accountable for your responsibilities on your shift, adhering to schedule and arriving ready to work on time.
  • Operations Excellence for Guest Satisfaction
    • Prioritize guest satisfaction, ensuring each guest has a positive experience.
    • Respond to specific guest needs and resolve problems with a sense of urgency, demonstrating a commitment to excellence.
    • Adhere to brand standards and systems, delivering high-quality food and beverages to each guest.
    • Maintain a clean and neat workstation, completing thorough cleaning of guest areas as directed.
    • Complete all required training and support the training of other team members.
  • Profitability
    • Effectively execute restaurant standards and marketing initiatives, driving sales and revenue growth.
    • Prepare all products following established recipes and procedures, ensuring consistency and quality.
    • Follow all procedures related to cash handling, cleanliness, food safety, and restaurant safety and security.
    • Comply with all restaurant, brand, and franchisee policies.
Requirements
  • Skills
    • Must be able to fluently speak and read English.
    • Capable of counting money and making change.
    • Able to operate restaurant equipment (minimum age requirements may apply).
  • Required Competencies
    • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
    • Passion for Results – set compelling targets and deliver on commitments.
    • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
Preferred Qualifications
  • Legally authorized to work in the United States.
  • 16 years or older.