Service Delivery Associate
5 days ago
Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have a strong passion for delivering outstanding customer experiences? If so, we want to hear from you
We are seeking a skilled and motivated Customer Service Representative to join our team at Abacus Service Corporation. As a key member of our contact center, you will be responsible for providing exceptional customer service via phone and chat channels.
This role requires a strong ability to work in a fast-paced environment and handle multiple tasks simultaneously. You will be working closely with other teams to resolve customer issues and provide solutions that meet their needs.
We offer a competitive compensation package and opportunities for growth and development within the company. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service via phone and chat channels
- Handle customer complaints and concerns in a professional and timely manner
- Work closely with other teams to resolve customer issues and provide solutions
- Meet or exceed performance metrics and quality standards
Requirements:
- 1+ year of customer-facing experience in a call center or contact center environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- High school diploma or equivalent required; bachelor's degree preferred
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