Department Manager

6 days ago


Albany, New York, United States Bned Full time

**Job Summary**

Barnes & Noble College is a unique retail environment focused on delivering exceptional customer service. Our stores offer a wide range of products, from textbooks and technology to clothing and food, catering to the diverse needs of college students, their parents, and faculty members.

As a Department Manager in General Merchandise, you will play a crucial role in supporting all store operations and departments in partnership with the management team. Your primary responsibility will be to manage daily activities on the selling floor, ensuring the appeal of our displays and the availability of merchandise.

**Key Responsibilities:**

  • Maintain a presence on the sales floor and develop a working knowledge of all departments to greet customers, answer questions, recommend products, and provide daily support to booksellers.
  • Utilize department-specific technology, such as CORE or Intrepid, to answer customer inquiries, recommend products, place orders, locate items, search inventory, or meet customer needs.
  • Ensure the sales floor is appealing and clean by hanging, folding, shelving, and pegging merchandise to a particular standard using a planogram or general merchandising guidelines.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments.
  • Full-time positions require availability to work at least 30 hours on a weekly basis year-round, with schedules set or varying to meet the needs of the store.

**Physical Demands:**

  • Frequent movement within the store to access various departments, areas, and/or products.
  • Ability to remain in a stationary position for extended periods.
  • Frequent lifting.
  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

**Requirements:**

  • 2+ years of experience in a retail setting as a manager or buyer, or a graduate of the Best Seller Program.
  • High school diploma/GED required.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

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