Team Member
1 month ago
Potbelly Corporate is seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing excellent customer service and ensuring that every customer has a positive experience in our restaurant.
Key Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction
- Work multiple stations as directed by a Shift Leader or Manager
- Comply with health and safety standards for food, cleanliness, and safety
- Restock food line, chips, and cooler
- Prepare quality finished products efficiently
- Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
- Operate cash register: handle, balance, and follow all cash handling procedures
- Effectively handle customer complaints/issues
- Take delivery/catering/pickup orders over the phone
Requirements:
- High school diploma or equivalent required
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
What We Offer:
- Competitive pay
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k) with company match
- Employee Assistance Program
- Paid Time Off
- Discount Program
- Flexible Work Schedule
- Career growth opportunities
Potbelly Corporate is an equal opportunity employer and welcomes applications from diverse candidates.
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