Customer Service Specialist II

2 days ago


Port Allen, Louisiana, United States Quantix Supply Chain Solutions Full time
Job Overview

This role serves as a liaison between Quantix and customers, ensuring accurate and timely order management. The ideal candidate will provide exceptional customer service, communicate daily needs, and resolve issues effectively.

Duties and Responsibilities
  • Proficient in all Customer Service Specialist I Order Management tasks and non-standard actions.
  • Completes complex orders, including derailments, interplant, and solo evacuations.
  • Responsible for tactical inventory reporting and reconciliations to ensure accuracy.
  • Analyzes system reports to understand outstanding actions.
  • Provides 3rd party inventory or order requirements through the portal.
  • Communicates clearly with external customers and internal divisions to handle orders and requests efficiently.
  • Assigned to multiple customer accounts across various service offerings.
  • Interacts directly with customers on orders, issues, or inquiries.
  • Owns quality incidents and collaborates with management to propose remediation actions.
  • Identifies technical or process issues and suggests solutions.
Requirements
  • Bachelor's Degree and 1-3 years of Customer Service experience, preferably in Liquid Chemical or Dry Bulk industries.
  • Demonstrates excellent written and oral communication skills.
  • Works well in a team environment and collaborates to meet customer needs.
  • Demonstrates strong performance under pressure while maintaining high levels of service.
  • Has general technology proficiency in Microsoft applications and standard web-based operations systems.
  • Able to exhibit attentiveness, patience, and active listening skills.
  • Excellent problem-solving, organizational, time management, and analytical skills.
  • Demonstrates good reasoning and judgment when investigating and solving problems.
  • Tactfully handles moderately complex support situations and difficult situations.

Estimated Salary: $65,000 - $85,000 per annum, based on location and industry standards.



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