Customer Service Specialist II
2 days ago
This role serves as a liaison between Quantix and customers, ensuring accurate and timely order management. The ideal candidate will provide exceptional customer service, communicate daily needs, and resolve issues effectively.
Duties and Responsibilities- Proficient in all Customer Service Specialist I Order Management tasks and non-standard actions.
- Completes complex orders, including derailments, interplant, and solo evacuations.
- Responsible for tactical inventory reporting and reconciliations to ensure accuracy.
- Analyzes system reports to understand outstanding actions.
- Provides 3rd party inventory or order requirements through the portal.
- Communicates clearly with external customers and internal divisions to handle orders and requests efficiently.
- Assigned to multiple customer accounts across various service offerings.
- Interacts directly with customers on orders, issues, or inquiries.
- Owns quality incidents and collaborates with management to propose remediation actions.
- Identifies technical or process issues and suggests solutions.
- Bachelor's Degree and 1-3 years of Customer Service experience, preferably in Liquid Chemical or Dry Bulk industries.
- Demonstrates excellent written and oral communication skills.
- Works well in a team environment and collaborates to meet customer needs.
- Demonstrates strong performance under pressure while maintaining high levels of service.
- Has general technology proficiency in Microsoft applications and standard web-based operations systems.
- Able to exhibit attentiveness, patience, and active listening skills.
- Excellent problem-solving, organizational, time management, and analytical skills.
- Demonstrates good reasoning and judgment when investigating and solving problems.
- Tactfully handles moderately complex support situations and difficult situations.
Estimated Salary: $65,000 - $85,000 per annum, based on location and industry standards.
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Port Allen, Louisiana, United States Quantix Supply Chain Solutions Full timeAbout the RoleWe are looking for a motivated and experienced Customer Service Specialist II to join our team at Quantix Supply Chain Solutions. This role offers a unique opportunity to work with a variety of customers and develop strong communication and problem-solving skills.ResponsibilitiesProcess and track customer orders, resolving any issues that may...
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