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Insurance Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Business Insurance team as an Insurance Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also developing and implementing effective insurance and risk management solutions.
Key Responsibilities- Work closely with customers and carriers to handle incoming service requests and resolve issues in a timely and professional manner.
- Manage new and renewal insurance marketing, including negotiating with carriers, preparing presentation and proposal materials, and collecting customer information.
- Collaborate with colleagues to identify and pursue up-sell and cross-sell opportunities, ensuring that customers receive the best possible service and support.
- Update customer information and maintain accurate records in our agency management system.
- Provide exceptional customer service, ensuring that customers are satisfied with the service they receive.
- You are a client service advocate with a passion for delivering exceptional customer service and support.
- You are a team player who is able to maintain positive relationships with colleagues and customers.
- You are highly organized and able to prioritize tasks effectively.
- You are able to adapt to changing circumstances and priorities.
- You are committed to ongoing learning and professional development.
We offer a competitive compensation package, including a salary range of $39,000-$72,700/year, as well as performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
