Remedy Operations Specialist
4 weeks ago
The Remedy Queue Manager plays a pivotal role in ensuring the efficient resolution of incidents and service requests. Located at Ft. Belvoir, VA, this position is an excellent opportunity for individuals with a strong passion for customer satisfaction.
About the Role- Monitor queues to meet response time deadlines, prioritizing VIP tickets for timely resolution.
- Coordinate cross-functional tickets to ensure seamless customer experience.
- Assign out-of-scope tickets to the Service Desk or other teams, while allocating resources efficiently.
This senior-level position requires expertise in managing complex ticketing systems, identifying opportunities for process improvements, and collaborating with various stakeholders. Key responsibilities include:
- Coordinating with teams across disciplines to achieve AITP SLA targets.
- Leading presentations at agency meetings and conferences on new IT support procedures and best practices.
- Developing innovative techniques to enhance customer satisfaction and organizational effectiveness.
- Referring customers to relevant resources for prompt issue resolution.
To succeed in this challenging role, candidates must possess a Bachelor's degree in a related field and 4+ years of relevant experience. A combination of experience and training may be used in lieu of a degree. Additionally, a Secret clearance Tier 3 investigation is required.
-
Contamination Remediation Specialist
3 weeks ago
Fort Belvoir, United States Parsons Company Full timeAt Parsons Company, we are committed to providing cutting-edge solutions for our government customers. Our team is comprised of talented individuals who drive innovation and excellence in defense, security, intelligence, infrastructure, and environmental services. We are seeking a highly skilled Contamination Remediation Specialist to join our Federal...
-
Remedy IT Specialist
3 weeks ago
Fort Belvoir, United States ZipRecruiter Full timeJob Opening: Sr. Remedy Database Engineer">We have an exciting opportunity for a skilled Sr. Remedy Database Engineer to join our team at Maverc.The estimated salary for this position is $130,000 - $170,000 per year, based on experience.About the JobProvide administration and management of RemedyDevelop and implement BMC Remedy products and solutionsEnsure...
-
Remedy Queue Manager
5 months ago
Fort Belvoir, United States Chenega Corporation Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
-
Financial Remediation and Audit Specialist
2 weeks ago
Fort Belvoir, United States MDC Global Solutions LLC Full timeJob OverviewMDC Global Solutions LLC is seeking a highly experienced Financial Remediation and Audit Specialist to join our team. The ideal candidate will have at least 10 years of experience in financial strategy, transformational change management, business process re-engineering, project management, or process improvement.The salary for this position is...
-
Database Engineer with Remedy Expertise
3 weeks ago
Fort Belvoir, Virginia, United States Maverc Technologies Full timeAbout the RoleWe are seeking a highly skilled Remedy Database Engineer to join our team at Maverc Technologies. As a key member of our cybersecurity and IT services team, you will be responsible for administering and developing BMC Remedy products and solutions.Key ResponsibilitiesProvide expert-level administration and management of Remedy, ensuring...
-
Senior Remedy Database Engineer
1 week ago
Fort Belvoir, United States Maverc Technologies Full timeJob DescriptionJob DescriptionBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective...
-
BMC Remedy Technical Operations Manager
3 weeks ago
Fort Belvoir, United States Maverc Technologies Full timeRequirements and Qualifications:A minimum of eight years of hands-on experience in Remedy administration, design, and development.An active Top Secret security clearance.US Citizenship.Benefits:Competitive salary: $120,000 - $180,000 per annum.Comprehensive health care plan (medical, dental & vision).Retirement plan (401k, IRA).Life insurance (basic,...
-
Highly Skilled Remedy Database Solutions Expert
3 weeks ago
Fort Belvoir, Virginia, United States Maverc Technologies Full timeCompany Overview:Maverc Technologies is a recognized leader in providing cybersecurity and IT services to the Federal, State, and local Government, as well as the Intelligence Community. Our company has a powerful mindset based on core values of accountability, helpfulness, adaptability, and focus.Salary:The estimated salary for this position ranges from...
-
Water Remediation Specialist
3 weeks ago
Fort Lauderdale, Florida, United States All Dry Services of Broward & Doral Full timeJob Title: Water Remediation SpecialistWe are seeking a highly skilled and experienced Water Remediation Specialist to join our team at All Dry Services of Broward & Doral. As a key member of our restoration crew, you will be responsible for managing jobs from start to finish, including meeting with customers, communicating the process, estimating scope of...
-
Remediation Manager
3 weeks ago
Fort Worth, Texas, United States Hydradry Inc Full timeAbout Hydradry Inc.We are a leading Water/Fire/Mold Damage Specialist established in 1974.We provide top-notch services to restore homes to their pre-loss condition.We are committed to maintaining the highest standards of safety and quality.Job DescriptionAs a Remediation Manager, you will oversee and optimize our water, fire, and mold remediation and...
-
IT Service Delivery Specialist
4 weeks ago
Fort Belvoir, United States Chenega Corporation Full timeJob SummaryWe are seeking an IT Service Delivery Specialist to join our team at Chenega Corporation. As a key member of our Remedy Queue Operations team, you will be responsible for ensuring the performance of AITP Service Level Agreements (SLAs) and resolving incidents and service requests in accordance with defined targets.
-
Mold Remediation Specialist
3 days ago
Fort Myers, Florida, United States iMold Cleaning and Restoration Full timeAbout the RoleWe are seeking an experienced Mold Remediation Specialist to join our team at iMold Cleaning and Restoration. As a key member of our team, you will be responsible for responding to customer needs for water damage and mold removal restoration jobs.Key ResponsibilitiesExcellent communication skills are essential as we specialize in restoration...
-
Biohazard Remediation Specialist
3 weeks ago
Fort Worth, Texas, United States Bio Recovery Full timeJob OverviewWe are seeking an experienced remediation professional to join our team as a Crime Scene Cleanup Technician. This role involves cleaning and remediating environments contaminated by traumatic events, accidents, or hoarding situations.About the RoleEarn $22-$32/hour including fixed salary and bonusesKey Responsibilities:Be on call 24/7 to respond...
-
Advanced Cyber Operations Specialist
4 days ago
Fort Belvoir, Virginia, United States The Staffing Resource Group Inc Full timeAbout The PositionThe successful candidate will possess strong computer networking skills, working knowledge of Computer Network modeling software, and working knowledge of Computer Network vulnerability/compliance analysis software. They will also have experience conducting Information Operations Computer Network Defense/Exploitation assessments,...
-
Water Remediation Specialist
3 weeks ago
Fort Lauderdale, Florida, United States All Dry Services of Broward & Doral Full timeJob OverviewWe are seeking an experienced Water Restoration and Mold Remediation Technician to join our team at All Dry Services of Broward & Doral. As a key member of our crew, you will be responsible for managing jobs from start to finish, ensuring customer satisfaction, and providing exceptional service.The ideal candidate will have a minimum of 3-5 years...
-
Vulnerability Management Expert
3 weeks ago
Fort Belvoir, United States Y-Tech, LLC Full timeY-Tech, LLC Job OverviewWe are seeking a highly skilled Information Assurance Vulnerability Specialist to join our team.This role involves analyzing vulnerabilities and characterizing risk to networks, operating systems, applications, databases, and other information system components.Key Responsibilities:Facilitate vulnerability discovery through manual...
-
Cloud Database Systems Specialist
3 days ago
Fort Belvoir, Virginia, United States LanceSoft Full timeJob Title: Cloud Database Systems SpecialistWe are seeking an experienced professional to assist with serious outages in a remote setting. The estimated annual salary for this position is $120,000 - $150,000, depending on location and qualifications.About the RoleThe successful candidate will work closely with our end client to resolve outages...
-
BMC Remedy Engineer
1 week ago
Fort Worth, United States Peraton Full timeResponsibilities We are hiring a BMC Remedy Engineer for either Lackland AFB or Hanscom AFB, this will be an onsite role. Responsible for the integration of BMC Remedy ITSM 20.02 or above into daily functions, including: commitment to integrity, knowledge, quality of work, supporting financial goals of the company, initiative, motivation, cooperation,...
-
Information Assurance Vulnerability Specialist
3 weeks ago
Fort Belvoir, United States Y-Tech, LLC Full timeAbout Y-Tech, LLCWe are a dynamic technology company seeking an experienced Cybersecurity Risk Mitigator to join our team.The ideal candidate will have a proven track record of identifying and remediating vulnerabilities in complex IT systems.Earnings: The successful candidate can expect to earn approximately $104,444 per annum.Responsibilities:Analyze...
-
Water Remediation Project Director
4 weeks ago
Fort Worth, Texas, United States Hydradry Inc Full timeCompany OverviewHydradry Inc. is the leading Water/Fire/Mold Damage Specialist, dedicated to restoring homes to their pre-loss condition since 1974. We are committed to maintaining the highest standards of safety and quality in our services.Job SummaryThis role involves overseeing and optimizing water remediation processes, ensuring effective communication...