Voice Systems Engineer
3 weeks ago
At codeforce360, we are seeking a highly skilled Voice Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining our voice infrastructure.
Key Responsibilities:- Design and implement voice infrastructure solutions using Cisco Call Manager and Unity Connection
- Provide technical support for IP telephony issues and troubleshoot complex problems using Wireshark and packet traces
- Work with telecom carriers to resolve incidents and change requests between CUCM and Genesys Call Center
- Deploy SIP circuits and interact with SBCs
- Collaborate with peers to develop and implement new voice infrastructure solutions
- 10+ years of experience as a Cisco Call Manager subject matter expert
- CCNA/CCNP (UC) or higher certification
- Hands-on knowledge of Cisco Call Manager and Unity Connection, version 10.0 and above
- Strong knowledge of IP telephony and telecom carriers
- Ability to work in a fast-paced environment and lead resolution of complex issues
- Familiarity with Genesys Call Center platform
- Knowledge of SIP messaging and Carrier Toll Free Networks
- Experience with producing high-quality documentation
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Voice Systems Engineer looking for a new challenge, please submit your application.
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