Voice Systems Engineer

3 weeks ago


Boston, Massachusetts, United States codeforce360 Full time
Job Title: Voice Systems Engineer

At codeforce360, we are seeking a highly skilled Voice Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining our voice infrastructure.

Key Responsibilities:
  • Design and implement voice infrastructure solutions using Cisco Call Manager and Unity Connection
  • Provide technical support for IP telephony issues and troubleshoot complex problems using Wireshark and packet traces
  • Work with telecom carriers to resolve incidents and change requests between CUCM and Genesys Call Center
  • Deploy SIP circuits and interact with SBCs
  • Collaborate with peers to develop and implement new voice infrastructure solutions
Requirements:
  • 10+ years of experience as a Cisco Call Manager subject matter expert
  • CCNA/CCNP (UC) or higher certification
  • Hands-on knowledge of Cisco Call Manager and Unity Connection, version 10.0 and above
  • Strong knowledge of IP telephony and telecom carriers
  • Ability to work in a fast-paced environment and lead resolution of complex issues
Preferred Qualifications:
  • Familiarity with Genesys Call Center platform
  • Knowledge of SIP messaging and Carrier Toll Free Networks
  • Experience with producing high-quality documentation

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Voice Systems Engineer looking for a new challenge, please submit your application.



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