Member Engagement Specialist

2 days ago


Pittsburgh, Pennsylvania, United States Taymax Group Full time
About the Position

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members, and assisting with cash handling.
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, completing daily assigned tasks, helping with priority cleaning lists, and conducting regular walk-around and bathroom checks.
Compensation and Benefits

This position offers a competitive salary range of $10.00 - $10.50 per hour, based on location and experience. Additionally, you will have access to a comprehensive benefits package, including opportunities for professional growth and development.



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