As a Bicycle Technician at Cooks Inc, you will play a crucial role in ensuring customer satisfaction through your technical expertise and sales acumen. Your ability to communicate effectively and work collaboratively with your team will be essential in creating a positive experience for our customers.

Key Responsibilities:

• Assemble bicycles according to marketing and product specifications.
• Share responsibility for adhering to safety and compliance standards.
• Assist in balancing production tasks within the team.
• Provide support with technical troubleshooting as needed.
• Be available for overtime work when required.
• Maintain a clean and safe working environment.

What You Bring:

• A proactive and positive attitude.
• Excellent listening skills and a willingness to assist others, even during busy periods.
• Strong teamwork abilities and the capacity to inspire colleagues.
• Effective planning skills to anticipate the needs of the shop.
• A commitment to delivering exceptional customer experiences.
• A growth-oriented mindset.
• A proactive approach to staying informed about industry trends and changes.

Qualifications:

• Proficient knowledge of bicycle assembly and tuning.
• Ability to fully assemble both acoustic and electric bicycles, including Road, City, and MTB models.
• Demonstrated leadership capabilities.
• Strong focus on customer service.
• Excellent communication skills.
• Experience in shop-level service.
• Problem-solving abilities.
• Capacity to manage multiple tasks and adapt to changing priorities.
• Familiarity with computers and Microsoft applications (Excel, Outlook, Teams, SharePoint).
• Experience in inventory and supply management.