Database Support Specialist

2 weeks ago

Austin, Texas, United States Oracle Full time
Job Summary

We are seeking a highly skilled Database Principal Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Offer strategic technical support to assure the highest level of customer satisfaction, creating and utilizing automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
  • Work closely with customers to understand their needs and provide tailored solutions, leveraging advanced technical/business skills in area of specialization.
Requirements
  • 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience.
  • Strong Oracle DBA skills and knowledge of replication products (i.e. GoldenGate, AQ, Streams, etc) is required. Oracle OCA and/or OCP certification a plus. Experience with non-Oracle db platforms (DB2, MySQL, MS SQL Server, etc) a plus.
What We Offer
  • A highly competitive salary range from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.
  • A comprehensive benefits package including medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match.
  • Paid time off, including flexible vacation, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.
About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes.

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