Sales Associate

4 days ago

Orange Park, Florida, United States Baker Distributing Full time
Job Summary

The Counter Sales Associate is a key member of our sales team at Baker Distributing, responsible for providing exceptional customer service and driving sales growth in our wholesale HVAC distributorship.

Key Responsibilities
  • Customer Service: Provide strong customer service in a sales-oriented setting, ensuring maximum customer satisfaction and loyalty.
  • Sales and Merchandising: Represent Baker Distributing as a leader in the industry, ensuring maximum sales and promoting our products and services to customers.
  • Inventory Management: Responsible for showroom merchandising and re-stocking product, ensuring accurate inventory levels and efficient stock management.
  • Problem-Solving: Assist in resolving customer relations problems with both dealers and end users, providing effective solutions and ensuring customer satisfaction.
  • Sales Order Process: Complete sales order process for customers, with efforts to up-sell associated items and promote additional sales opportunities.
  • Service and Support: Service walk-in and telephone customers, assist with sourcing and shipping parts, inventory control, and warranty administration.
  • Product Knowledge: Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
  • Store Maintenance: Arrange stock on shelves or racks in sales area and keep merchandise in order, ensuring a clean and organized store environment.
  • Sales Techniques: Apply suggestive selling techniques and up-sells to current and prospective customers, promoting additional sales opportunities.
  • Customer Calls: Conduct outgoing customer sales or service calls and resolve customer complaints, ensuring customer satisfaction and loyalty.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Skills: Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
  • Knowledge: Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Interpersonal Skills: Strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Work Environment: Ability to work independently but meet assigned goals and objectives in designated time frames, capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Customer Service Mindset: Excellent customer service mindset with the ability to develop long-term relationships.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Strong and creative problem-solving skills.
  • Teamwork: Ability to work independently and in a team environment.
  • Driver's License: Must possess and maintain a current, valid Driver's License.
  • Language Skills: Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

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