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Automotive Service Operations Manager
2 months ago
We are seeking a dedicated Service Manager to oversee our service department at Tate Branch Auto Plex. The ideal candidate will possess a robust background in service management along with exceptional customer service skills. Key responsibilities will include fostering strong customer relationships, setting departmental objectives, and remaining informed about the latest product developments.
Company Commitment
At Tate Branch Auto Group, we are committed to excellence in every aspect of our operations. Our goal is to provide outstanding customer service, a supportive work environment, and active community engagement. We value our employees and offer numerous opportunities for professional growth and development.
Benefits Offered
- Competitive Salary with Performance Bonuses
- Flexible Work Schedule
- Comprehensive Health Insurance (medical, dental, vision)
- Paid Time Off and Sick Leave
- Retirement Savings Plan (401(K))
- Professional Training Programs
- Employee Discounts on Services
Key Responsibilities
- Assist clients with vehicle servicing, repairs, and provide detailed explanations of necessary services
- Assess customer needs and align them with appropriate service options
- Communicate service updates and keep customers informed throughout the repair process
- Stay informed about new products, features, and participate in required training sessions
- Implement a follow-up system to encourage repeat business and enhance customer satisfaction
- Recruit and manage service department staff, monitoring their performance in customer service
- Establish departmental goals, including an annual budget and marketing strategies to attract new clients
- Maintain a high Customer Service Index (CSI) rating by promptly addressing customer concerns
Qualifications Required
- Minimum of 3 years experience in a service management role
- Strong commitment to delivering exceptional customer service
- High school diploma or equivalent educational background
- Valid driver's license with a clean driving record
- Proactive attitude, eager to learn and collaborate with internal teams
Tate Branch Auto Group is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.