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Guest Experience Advocate

2 months ago

Westborough, Massachusetts, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.

Key Responsibilities
  • Provide exceptional guest service by greeting, thanking, and engaging with guests in a genuine and welcoming manner.
  • Resolve guest concerns and issues in a timely and professional manner.
  • Promote and sell our products and services to guests, including our loyalty program and digital services.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Maintain a clean and organized work area, including gathering abandoned items and restocking supplies.
  • Support guest services such as order pick up and drive up, and maintain compliance with federal, state, and local laws.
What We're Looking For

We're looking for a team member who is passionate about delivering exceptional guest service and has a strong desire to learn and grow with our company. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
About Target

Target is a leading retailer with a commitment to delivering exceptional guest service and creating a welcoming and inclusive shopping experience. We offer a competitive salary, benefits, and opportunities for growth and development.