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Insurance Agent

2 months ago

Tucson, Arizona, United States Staff My Agency Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Staff My Agency. As a valued member of our team, you will be responsible for providing exceptional support and assistance to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Cross-Selling and Upselling: Engage with clients to identify additional insurance needs and provide tailored solutions to meet their requirements.
  • Client Interaction: Respond to customer inquiries, policy changes, and claim submissions in a timely and courteous manner, ensuring a high level of satisfaction.
  • Problem Resolution: Address and resolve customer issues promptly, maintaining a professional demeanor and upholding the agency's reputation.
  • Policy Support: Provide guidance on policy coverage, premiums, and options available to clients, ensuring they have a clear understanding of their insurance needs.
  • Workflow Coordination: Maintain organization and efficiency in processing customer requests and documents, ensuring seamless communication and timely resolution.
  • Product Knowledge: Stay informed about our insurance products and services to effectively assist customers and provide expert advice.
  • Quality Assurance: Ensure accuracy and compliance with company policies in all customer interactions, maintaining the highest standards of quality and service.
Benefits
  • Competitive Salary and Commission Structure: Earn a competitive base salary, plus commission and bonus opportunities, reflecting your performance and contributions to the agency.
  • Paid Time Off (PTO): Enjoy a generous PTO policy, allowing you to recharge and maintain a healthy work-life balance.
  • Health Insurance: Receive comprehensive health insurance coverage, ensuring your well-being and peace of mind.
  • Mon-Fri Schedule: Enjoy a standard Monday-to-Friday schedule, providing a stable and predictable work environment.
  • Career Growth Opportunities: Develop your skills and expertise, with opportunities for advancement and professional growth within the agency.
  • Retirement Plan: Participate in a retirement plan, helping you secure your financial future and achieve long-term goals.
  • Evenings Off: Enjoy evenings off, allowing you to relax and recharge outside of work hours.
Requirements
  • Property & Casualty License: Possess a valid Property & Casualty license, required for this role.
  • Life and Health License: Hold a valid Life and Health license, essential for providing comprehensive insurance solutions.
  • Bilingual English/Spanish: Possess excellent verbal and written communication skills in both English and Spanish, preferred but not required.
  • Excellent Communication Skills: Demonstrate strong customer service orientation, with a genuine desire to assist and support clients.
  • Ability to Thrive in a Fast-Paced Environment: Excel in a dynamic and fast-paced environment, handling multiple tasks simultaneously and adapting to changing priorities.
  • Attention to Detail: Maintain a keen attention to detail, ensuring accuracy in customer information, policy documentation, and service delivery.
  • Professional Demeanor: Uphold a professional demeanor, representing the agency with integrity and maintaining a positive team culture.