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Medical Symptoms Quality Specialist

4 weeks ago


Gainesville, Florida, United States Perfect Path, LLC, dba Trajector Services Full time
Overview:
At Perfect Path, LLC, d/b/a Trajector Services, we're dedicated to making a real difference in the lives of the disabled community. Our team of over 1,800 individuals is passionate about streamlining the path to benefits, and we're looking for a Medical Symptoms Quality Specialist to join us.

As a Medical Symptoms Quality Specialist, you'll play a critical role in reviewing previously reported symptoms by Veterans for the conditions they experience. This is a high call volume role, completing an average of 30+ calls per day with clients. You'll answer questions from clients about exams and provide guidance on how to clearly communicate how their disabilities impact their daily life.

Responsibilities include completing scheduled calls, answering incoming calls as needed, completing unscheduled outbound calls, rescheduling appointments, reviewing symptomatology with Veterans, sending follow-up emails and documentation, reviewing client symptoms in client records, and clearly communicating with clients about Military-related symptoms and their impacts. You'll also document symptomatology in client records and maintain positive scores with Quality Assurance.

Qualifications include an active LPN license, minimum 1 year patient care experience, excellent written and verbal communication skills, excellent interpersonal skills, analytical and critical thinking, proficiency with Microsoft applications, and a minimum internet speed of 25 Download and 10 upload. We're an EOE/Veterans/Disabled/LGBTQ employer, and we're committed to creating a diverse and inclusive work environment.