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Public Areas Attendant

2 months ago

Orlando, Florida, United States Grand Bohemian Orlando Full time
Job Summary

The Grand Bohemian Orlando is seeking a highly motivated and detail-oriented Public Areas Attendant to join our team. As a Public Areas Attendant, you will be responsible for maintaining the cleanliness and organization of our public areas, ensuring a welcoming and comfortable environment for our guests.

Key Responsibilities
  • Guest Services: Greet and interact with internal and external guests in a genuine, warm, and friendly manner, using professional and company-standard nomenclature.
  • Public Area Maintenance: Maintain the integrity of guests' privacy, including confidentiality of personal information and key control.
  • Cleaning and Organization: Maintain cleanliness of public areas, including but not limited to, furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.
  • Supply Management: Place items, including but not limited to, furniture, throws, pillows, bathroom supplies, and amenities, in proper locations and to the specifications outlined in the standard operating procedures.
  • Restroom Maintenance: Clean public restrooms and maintain adequate supplies of products, including but not limited to, toilet paper, soap, lotions, and paper towels.
  • Facilities Maintenance: Dust, vacuum, and mop public areas, including but not limited to, hallways, lobby, gallery, fitness center, spa, meeting rooms, and offices.
  • Communication: Use software programs to communicate any deficiencies in public areas, including but not limited to, remote controls, TVs, light bulbs, plumbing, soap dispensers, and hand dryers.
  • Efficiency and Problem-Solving: Work efficiently to meet daily requirements and solve problems proficiently.
  • Guest Satisfaction: Respond promptly to questions, concerns, and special requests, and follow up to ensure guest satisfaction.
  • Lost and Found: Secure lost items according to the specifications outlined in the standard operating procedure.
  • Work Environment: Maintain a neat and organized work area, and maintain the integrity of company proprietary information and protect company assets.
  • Knowledge and Compliance: Maintain complete knowledge in the use of equipment and property management systems, and comply with company policies and procedures.
  • Appearance and Safety: Maintain a neat, clean, and professional appearance, according to standards, and follow all company safety and security policies and procedures.
  • Guest Accommodations: Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate their needs.
  • Teamwork: Develop and maintain positive working relationships and support the team to achieve our goals.
  • Training and Development: Attend required training and meetings, and perform all other duties as assigned, planned, or unplanned.
Requirements
  • Education: High school diploma, General Education Degree, or related training equivalent.
  • Experience: Minimum of 6 months of relevant work experience in a similar scope and title.
  • Language: Ability to communicate in the English language.
Work Environment
  • Shared Space: Must be comfortable working in a shared space with constant noise, without the use of a private office.
  • Changing Priorities: Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism, and collaboration.
  • Schedule: Schedules may vary from week to week based on business demands, in excess of or less than 40 hours, with or without notice.
Physical Demands
  • Physical Activity: While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend, and crouch up to 8 hours on a daily basis.
  • Lifting: Push, pull, and lift up to 50 lbs.
  • Travel: While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.