Director of Technical Excellence

3 weeks ago


New York, New York, United States Medidata Solutions Full time
Job Description

Meditata Solutions is a leading provider of clinical trials technology, and we're seeking a highly skilled Senior Manager, Data Services to join our team. As a key member of our leadership team, you will be responsible for overseeing daily operations and ensuring seamless transitions between R&D and steady-state services.

About the Company

Meditata Solutions is a game-changer in sustainable technology and innovation, striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and want all employees to feel empowered to bring their whole selves to work every day.

Key Responsibilities
  1. Strategic Leadership: Develop business cases, collaborate with R&D leaders, and adopt the CIS R&D data vision.
  2. Operational Management: Oversee daily operations, monitor performance metrics, and implement strategies to improve efficiency.
  3. Escalation Management: Be the primary escalation point for critical issues, managing a standardized process to ensure timely resolution.
  4. Technical Leadership: Adopt ETL pipelines, develop data integration solutions, and provide technical guidance to teams.
  5. Vendor and Offshore Management: Manage relationships with offshore vendors, oversee resource performance, and develop training programs.
  6. Resource and Project Management: Allocate resources, report on project progress, and implement continuous improvement projects.
  7. Client Engagement and Communication: Serve as the point of contact for clients, providing updates on operations and addressing concerns proactively.
Requirements
  • Education: Bachelor's Degree in Computer Science, Engineering, or a related field.
  • 15+ years of experience in technical operations, software development, or IT services, with at least 3 years in a leadership role.
  • Experience managing offshore vendor engagements and driving quality improvements.
Benefits

Meditata Solutions offers a comprehensive benefits package, including medical, dental, life, and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.



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