Financial Services Representative

2 weeks ago


Harwich Center, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time
Join Our Team:

We are seeking a skilled Financial Services Representative to join our team at The Cape Cod Five Cents Savings Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Customer Service: Provide timely and professional service to customers, addressing their needs and concerns in a courteous and respectful manner.
  • Transaction Processing: Accurately process customer transactions, including deposits, loan payments, and other financial activities.
  • Product Knowledge: Maintain up-to-date knowledge of bank products and services to provide informed recommendations to customers.
  • Problem Resolution: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements and Qualifications:
  • Education: Bachelor's degree preferred.
  • Certifications: Eligible for Nationwide Mortgage Licensing System (NMLS) registration and Notary Public commission.
  • Experience: Minimum six months retail banking experience with previous banking experience required, including processing customer transactions, deposit account openings, and platform services.
  • Skills: Strong verbal and written communication skills, critical thinking, decision-making, and problem-solving skills, ability to demonstrate core competencies for Relationship Banker II level.
Work Environment:

This position requires frequent standing and moving throughout the work location. You must also be able to lift coin (about 50 lbs.) and carry it between the vault and the teller line, crouch down to about 2 feet off the floor to reach safe deposit boxes, and utilize banking center equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer.

The work environment is normally performed in a climate-controlled office environment with moderate noise levels and minimal exposure to extreme heat/cold, poor ventilation, fumes, and gases. Some travel to remote bank locations may be required.



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