IT Infrastructure Engineer
3 weeks ago
We are seeking a highly skilled IT Infrastructure Engineer to join our Technical Services team at Arrowstreet Capital. The successful candidate will be responsible for providing comprehensive engineering and maintenance support for our enterprise platforms, including Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange.
The ideal candidate will have 7+ years of experience in a technical support function, with strong technical expertise resolving complex problems across a broad range of applications. They will also possess excellent communication and organizational skills, with the ability to manage initiatives independently and provide guidance to team members on troubleshooting, documentation, implementation, and professional growth.
This is a challenging and rewarding role that requires a strong passion for technology and a willingness to learn new skills. If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Day-to-day management of systems team to provide comprehensive engineering and maintenance support for enterprise platforms
- Responsible for team projects and end-user requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)
- Developing and enforcing IT standards, procedures, policies, and best practices
- Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner
- Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc.) on a regular basis to ensure timely resolution of user issues
- Monitor and respond quickly and effectively to requests received through the service desk system
- Respond to reported issues in person, chat, by phone and/or via email as required
- Deliver and manage collaboration, printing, phone, conferencing, and other related systems
- Support employee mobile devices through a mobile device management platform (MDM)
- Provide support to resolve escalated issues and as required in root cause discovery of production impacting events
- Review and enhance documentation for troubleshooting and resolution procedures
- Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends)
Salary Information: The estimated salary for this position is $120,000 - $150,000 per year, depending on experience and qualifications.
What We Offer
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A collaborative and inclusive team culture
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options
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