Warranty Administrator

Location: Lou Fusz Kia of Terre Haute, Indiana

Job Overview:

Lou Fusz Kia of Terre Haute is seeking a knowledgeable and detail-oriented Warranty Administrator & Service BDC Contact to support our service department. The ideal candidate will have experience in automotive service, strong organizational skills, and a deep understanding of warranty processes. In this dual role, you will be responsible for administering warranty claims and communicating with customers regarding their service appointments and inquiries.

Key Responsibilities:

• Review and process warranty claims in a timely and accurate manner, ensuring compliance with manufacturer guidelines and dealership policies
• Communicate with manufacturers to verify claim approvals, ensure proper documentation, and resolve any issues or discrepancies
• Track warranty claims from submission through to payment, maintaining accurate records and files
• Work with the service department to ensure all necessary documentation and repair orders are completed correctly for warranty claims
• Monitor claim statuses and communicate any delays or issues to the service team and management
• Stay updated on manufacturer warranties, recalls, and service bulletins to ensure proper processing

Service BDC Contact Responsibilities:

• Answer incoming service department phone calls, emails, and inquiries, scheduling appointments and addressing customer questions in a professional manner
• Proactively contact customers for service reminders, follow-ups, and appointment confirmations
• Work closely with Service Advisors and Technicians to ensure smooth communication between the service team and customers
• Manage the scheduling of service appointments to optimize shop capacity and efficiency
• Handle customer feedback, addressing concerns, and escalating issues to management when necessary
• Provide customers with repair updates and information on the status of their vehicles

Qualifications:

• Prior experience as a Warranty Administrator, Service Advisor, or in a similar automotive service role is preferred
• Strong knowledge of automotive warranty processes and service department operations
• Excellent communication skills, both written and verbal, with the ability to engage professionally with customers and team members
• Highly organized with strong attention to detail and the ability to manage multiple tasks and deadlines
• Familiarity with dealership management software (e.g., CDK, Reynolds & Reynolds, or other service scheduling systems) is a plus
• Ability to work effectively in a fast-paced environment while maintaining accuracy and efficiency
• Customer-focused mindset with a commitment to providing exceptional service
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.