Customer Service Representative

2 weeks ago


Lafayette, Louisiana, United States Miracle-Ear Full time
About the Role

We are seeking a highly skilled and motivated Call Center Representative to join our team at Miracle-Ear. As a key member of our sales team, you will be responsible for making outbound calls to set appointments and manage the schedule for multiple clinics.

Key Responsibilities
  • Make outbound calls to set appointments and schedule patients for hearing aid consultations
  • Manage the schedule for multiple clinics, ensuring efficient use of time and resources
  • Develop and maintain strong relationships with patients, providing exceptional customer service and support
  • Meet or exceed sales targets, while maintaining a high level of customer satisfaction
  • Stay up-to-date with product knowledge and industry developments, providing expert advice to patients
Requirements
  • 1-2 years of experience in sales, customer service, or a related field
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
  • Proficiency in computer software, including CRM systems and Microsoft Office
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
What We Offer
  • A competitive hourly rate of $13-$14
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A generous paid time off policy
  • Ongoing training and development opportunities, to help you grow and succeed in your role
About Us

Miracle-Ear is the nation's oldest provider of hearing help for the hearing impaired. We are committed to delivering exceptional customer service and support, while providing the best possible solutions for our patients. If you are a motivated and customer-focused individual, who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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