Senior Care Manager
3 weeks ago
We are seeking a highly skilled and compassionate Senior Care Manager to join our team at MidPen Housing. As a Senior Care Manager, you will play a critical role in delivering programmatic guidance and capacity building on health and supportive needs for high-acuity residents.
You will work across our portfolio, collaborating with property- and regional-level staff, to ensure quick and high-quality resolution of crises. Additionally, you will provide training and technical assistance on the ground to help local staff better respond to health and supportive needs they see and are adept at health/supportive program delivery and assessments.
Responsibilities- Provides timely and high-quality coaching to regional staff and manages crisis situations with residents that have supportive needs
- Supports direct case management services across multiple sites for identified residents who exhibit signs of functional impairment to support and develop independent living skills as needed
- Supports day-to-day operations across multiple properties; Ensures compliance with mandated reporting policies and procedures
- Provides relevant subject matter expertise and capacity-building, portfolio-wide, on mental health and supportive populations
- Partnership Management: identifies efficiencies and improvements in these partnerships; Ensures visibility for MidPen Resident Services across multiple properties
- Mentors/coaches Service Coordinators on customer service and feedback collection
- Manages customer feedback channels and administers/promotes customer responsiveness surveys to facilitate customer feedback
- Data-driven decision-making: Maintains accurate multi-property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis); Ensures timely multi-property-level reporting, consistent with Services' policies, procedures and trainings; Analyzes single-source data across multiple properties to inform decision-making
- Effective Team Building: Models a "One MidPen" culture, working with Property Management, across assigned properties; Serves and contributes to special project initiatives, provides input from Service Coordinator cohort
- S. degree in the same fields with 5+ years' experience serving these populations
- degree in psychology, counseling, or related field and 3 years' experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders)
- Experience working with and serving homeless populations and/or providing social services to diverse populations
- Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
- Ability to travel between properties
- Excellent reading, writing and verbal communications skills
- Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services
- Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to coach/mentor/support peers at single properties
This position travels between Immanuel Sobrato Community, Donner Lofts, Caroll Inn and could support properties within Santa Clara and San Mateo counties.
This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
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