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Sales Floor Director

1 week ago


Lake Havasu City, Arizona, United States Goodwill of Central & Northern Arizona Full time

About This Role

We are seeking an experienced Sales Floor Director to join our team at Goodwill of Central & Northern Arizona. As a member of our leadership team, you will be responsible for driving the success of our retail operations, including managing staff, achieving sales goals, and maintaining a positive customer experience.

Main Responsibilities

  • Develop and implement effective strategies to drive sales growth and improve customer engagement.
  • Lead and manage a high-performing team of Retail Sales Associates, providing coaching, guidance, and feedback to ensure they meet their goals and objectives.
  • Maintain a safe and clean store environment, adhering to Goodwill's standards and policies.
  • Process complex sales transactions, including customer returns and exchanges.
  • Collaborate with other departments to achieve business objectives and support cross-functional initiatives.

Requirements

  • Bachelor's degree in Business Administration or related field (or equivalent work experience).
  • Minimum 1 year of retail management experience, preferably in a fast-paced environment.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with ability to lead and motivate teams.
  • Proficient in Microsoft Office Suite and other relevant software applications.