Customer Service Leadership Role

3 days ago


King of Prussia, Pennsylvania, United States Power Home Remodeling Full time

Job Description

This Customer Service Leadership Role is focused on developing and maintaining a high-performing support team at Power Home Remodeling Group. The successful candidate will mentor support specialists, establish team metrics, and drive growth through recruiting, onboarding, and training.

  • Mentor Support Specialists to enhance their skills and facilitate professional growth.
  • Establish and enforce support standards for consistency across the team.
  • Develop and maintain metrics to assess performance and drive improvement.
  • Recruit, onboard, and train new staff to build a skilled and motivated team.
  • Drive team productivity and resolve issues impacting performance.
  • Collaborate with senior leaders to set department goals and address support challenges.
  • Stay updated with industry best practices and emerging trends in support services.


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