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Consumer Collections Specialist
2 months ago
We are seeking a highly skilled Consumer Collections Specialist to join our team at Midland States Bank. As a key member of our collections team, you will be responsible for maintaining the bank's interest by collecting past due consumer accounts in all stages of delinquency.
Key Responsibilities- Collect past due retail and mortgage loans through written, verbal, and in-person customer contact.
- Contact delinquent customers on a consistent timeline-based procedure.
- Keep accurate records of communications with customers and update current contact information in collections software.
- Achieve departmental delinquency and charge-off goals.
- Minimize losses through effective loss mitigation techniques and strategies.
- Identify and recommend advanced collection activities as needed to protect the bank's interests.
- Maintain knowledge of State and Federal collection statutes.
- Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.
- Education/Experience:
- Collect past due retail and mortgage loans through written, verbal, and in-person customer contact.
- Contact delinquent customers on a consistent timeline-based procedure.
- Keep accurate records of communications with customers and update current contact information in collections software.
- Achieve departmental delinquency and charge-off goals.
- Minimize losses through effective loss mitigation techniques and strategies.
- Identify and recommend advanced collection activities as needed to protect the bank's interests.
- Maintain knowledge of State and Federal collection statutes.
- Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other, and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
