Dental Health Facilitator
3 weeks ago
Job Title: Dental Health Facilitator
We are seeking a motivated and punctual individual to join our team as a Treatment Plan Coordinator. In this role, you will be responsible for customer-focused and compassionate care, dedicated to facilitating solutions to patients' dental health needs.
The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional patient experiences. As a key member of our team, you will work closely with new and existing team members to ensure seamless patient flow and efficient office operations.
Responsibilities:
- Continuously engage with patients seeking advanced cosmetic dentistry
- Contact 100+ leads daily, schedule consultations, and follow-up appointments
- Masterfully present treatment plans and address patient concerns
- Ensure exceptional patient experience and office efficiency
- Follow the Orthodontist's instructions and adhere to their directives
- Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
- Proactively receive patients on their first visit, assist with new patient paperwork, and ensure smooth patient flow throughout the visit
- Preparing financial treatment plans and presenting to patients for close. Coordinate financial arrangements with patients offering payment options
- Present and explain all treatment plans involving out-of-pocket costs to patients
- Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment-related needs and inquiries from patients in person and over the phone
- Continuously assist patients in offering Care Credit payment options
- Ensure all patient payments and insurance statements are up-to-date and current
- Assist in identifying, alerting front desk, and collecting previous balances and current copays
- Perform miscellaneous job-related tasks as assigned
Compensation: $45,000 - $60,000 per year, depending on experience
Benefits: Part-time to start, with opportunity to lead to full-time position with full benefits
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