Dental Health Facilitator

3 weeks ago


Los Angeles, California, United States DENTAL ADMINISTRATORS INC Full time

Job Title: Dental Health Facilitator

We are seeking a motivated and punctual individual to join our team as a Treatment Plan Coordinator. In this role, you will be responsible for customer-focused and compassionate care, dedicated to facilitating solutions to patients' dental health needs.

The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional patient experiences. As a key member of our team, you will work closely with new and existing team members to ensure seamless patient flow and efficient office operations.

Responsibilities:

  • Continuously engage with patients seeking advanced cosmetic dentistry
  • Contact 100+ leads daily, schedule consultations, and follow-up appointments
  • Masterfully present treatment plans and address patient concerns
  • Ensure exceptional patient experience and office efficiency
  • Follow the Orthodontist's instructions and adhere to their directives
  • Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
  • Proactively receive patients on their first visit, assist with new patient paperwork, and ensure smooth patient flow throughout the visit
  • Preparing financial treatment plans and presenting to patients for close. Coordinate financial arrangements with patients offering payment options
  • Present and explain all treatment plans involving out-of-pocket costs to patients
  • Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment-related needs and inquiries from patients in person and over the phone
  • Continuously assist patients in offering Care Credit payment options
  • Ensure all patient payments and insurance statements are up-to-date and current
  • Assist in identifying, alerting front desk, and collecting previous balances and current copays
  • Perform miscellaneous job-related tasks as assigned

Compensation: $45,000 - $60,000 per year, depending on experience

Benefits: Part-time to start, with opportunity to lead to full-time position with full benefits



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