Client Engagement Specialist

3 days ago


Myrtle Beach, South Carolina, United States Lovely Law Firm Inc. Full time
About Us
The Lovely Law Firm Injury Lawyers is a personal injury law firm based in Myrtle Beach, South Carolina. Our team is dedicated to building a collaborative work environment while delivering top-tier legal services to our clients.

We strive to make a positive impact on the communities we serve. Our vision is to expand our reach statewide, making us one of the leading personal injury law firms in South Carolina.

Our rapidly-growing law practice seeks a full-time Legal Intake Coordinator to join our team. As an integral part of our intake process, you will survey prospective clients, empathize with them on the details of their case, and manage new client onboarding and data entry. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team.

Estimated Salary: $45,000 - $60,000 per year.

Key Responsibilities
- Uphold the highest standards of confidentiality for both clients and the firm.
- Ensure strict compliance with the firm's Intake Standard Operating Procedures.
- Collaborate with the marketing team to drive awareness initiatives and build relationships with other attorneys, contributing to the growth of our prospective client base.
- Screen incoming calls from potential clients to determine if their cases align with the firm's focus, while ensuring callers feel valued and understood.

Requirements
- Sales and/or Customer Service experience is required.
- Legal experience is a significant advantage.
- Familiarity with CRM and case management software is preferred.
- Exceptional customer service skills, demonstrating compassion and empathy.
- Strong active listening, critical thinking, and analytical skills.

Please note that this is an in-person position at our Myrtle Beach office.

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