Guest Advocate

About Target

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. As a Guest Advocate, you will be part of a fun and energetic environment where you can make a difference in the lives of our guests. We work efficiently and as a team to deliver for our guests, providing service that makes them say "I LOVE TARGET".

Key Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
• Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Speak to the benefits of the Target RedCard with every guest and assist them through the application process
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
• Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

What We Are Looking For

We might be a great match if:
• Working in a fun and energetic environment makes you excited
• We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say "I LOVE TARGET" excites you
• Interacting with guests, solving concerns and making the guests day better is core of what we do
• You aren't looking for Monday thru Friday job where you are at a computer all day

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
• Accurately handle cash register operations and cash transactions
• Ability to work outdoors in various climates
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.