International Freight Coordinator

2 months ago

Creve Coeur, Missouri, United States C.H. Robinson Full time

At C.H. Robinson, a leader in the logistics industry, we are seeking a dedicated Global Forwarding Agent. Are you meticulous, customer-focused, and adept at problem-solving? If so, this role may be an excellent fit for you. As a Global Forwarding Agent, you will serve as the primary liaison for our clients, overseeing the entire shipment lifecycle of their international freight.

A successful Global Forwarding Agent excels in a fast-paced environment, swiftly addressing transportation and documentation challenges. You will engage directly with clients, guiding them through the shipment process from start to finish. We provide a comprehensive, industry-leading training program designed to enhance your understanding of C.H. Robinson's operations and systems, preparing you to contribute effectively to a high-performing team. Many of our successful Global Forwarding Agents advance their careers within C.H. Robinson in areas such as Operations, Sales, or Account Management.

If this opportunity resonates with you, let’s delve into the specifics of your responsibilities.

Key Responsibilities:

Ensure Operational Excellence:

  • Grasp the processes, documentation, and terminology essential for international shipping from the issuance of purchase orders to cargo delivery.
  • Utilize industry expertise and analytical skills to adapt processes and devise solutions to both internal and external challenges.
  • Manage shipment tasks to fulfill all customer Standard Operating Procedures (SOPs): securing booking approvals, processing pre-alerts, handling governmental filings, executing deliveries, and ensuring accurate invoicing.

Foster Relationships:

  • Collaborate with international team members and third-party agents to promote efficiency, outstanding customer service, and innovative problem-solving.
  • Cultivate strong relationships with clients, ensuring timely responses and follow-ups on issue resolution.
  • Provide reporting and documentation assistance to both internal and external stakeholders.
  • Engage in customer business reviews.
  • Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.
Required Qualifications:
  • High school diploma or GED equivalent.
  • At least 1 year of experience in Global Forwarding.
Preferred Qualifications:
  • Commitment to a diverse and inclusive workplace.
  • Proficiency in Microsoft Office Suite.
  • Strong communication, prioritization, and multitasking abilities.
  • Proven customer service skills with a client-focused approach.
  • Excellent follow-up skills with clients and the network.
  • Critical thinking, adaptability, and problem-solving skills to navigate changing tasks and customer needs.
  • High attention to detail.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Bachelor's degree.

If this opportunity aligns with your career aspirations, we look forward to discussing it further.

C.H. Robinson is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment where all employees feel valued and respected.

Benefits Overview:

Your Health, Wealth, and Well-being

Our comprehensive benefits package supports your financial, family, and personal goals, including:

  • Two medical plan options (including a High Deductible Health Plan).
  • Prescription drug coverage.
  • Enhanced fertility benefits.
  • Flexible Spending Accounts.
  • Health Savings Account (with employer contribution).
  • Dental and vision coverage.
  • Basic and supplemental life insurance.
  • Short-term and long-term disability coverage.
  • Paid and floating holidays.
  • Paid time off (PTO).
  • Paid parental leave.
  • Paid time off for community volunteering.
  • Charitable giving match program.
  • 401(k) plan with 6% company matching.
  • Employee Stock Purchase Plan.
  • A variety of career development, networking, and team-building opportunities.

Explore our full list of benefits on our website.

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