Patient Care Liaison
2 days ago
We are seeking a skilled Patient Care Liaison to join our team at Beale's Best LLC. As a Client Service Representative, you will be the first point of contact for clients and patients.
Main Responsibilities:
- Communicate with clients via phone, email, or text to address their queries and concerns.
- Greet clients and escort them to exam rooms in a welcoming and professional manner.
- Schedule appointments and manage doctors' schedules on EZ VET.
- Capture signatures on intake and release paperwork and facilitate patient discharges post-operatively.
- Process payments and deposits for procedures and create discharge instructions for surgical patients.
- Facilitate communication between clients and clinicians regarding estimates and invoices.
- Coordinate patient intakes on surgical days with nurses and ensure seamless transactions.
- Follow up with clients and clinicians to ensure satisfaction and resolve any issues.
Requirements:
- Excellent communication and problem-solving skills.
- Able to work effectively in a fast-paced environment.
- Demonstrate empathy and understanding towards clients and their pets.
- Proven ability to handle multiple tasks simultaneously.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary range: $45,000 - $60,000 per year.
- A dynamic and supportive work environment.
- The opportunity to make a difference in the lives of animals and their owners.
About Us:
Beale's Best LLC is a leading veterinary care provider dedicated to delivering exceptional patient care and client service. Our team is passionate about making a positive impact on the lives of animals and their owners.
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