Senior IT Service Management Expert

20 hours ago


Chandler, Arizona, United States Top Secret Clearance Jobs Full time
About the Position

This Senior IT Service Management Expert role is a key position within our Network Operations Security Center (NOSC) team, supporting the Department of Homeland Security's network and security operations. The successful candidate will have a strong background in IT service management, process improvement, and ITIL framework, with excellent communication and collaboration skills.

Key Responsibilities
  • Develop and maintain doctrine and documentation, including process maps, service catalogs, and standard operating procedures
  • Collaborate with team members to identify and prioritize improvement opportunities
  • Analyze requirements for an ITSM system to track service delivery performance
  • Establish and maintain a knowledge management repository
  • Develop and manage performance and investment metrics to assess staffing, policy, procedure effectiveness, cost, and infrastructure
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional six years of professional IT experience can be considered in lieu of a degree
  • At least six years of experience in the federal IT services contracting industry
  • Experience working on IT infrastructure operations and engineering contracts
  • Strong understanding of IT service management principles and ITIL framework
  • Proficiency with Microsoft products, including Excel, PowerPoint, Word, and Visio
Location

This position will typically be located in either Colorado Springs, CO, Stennis, MS, Chandler, AZ, National Capitol Region (NCR) or Remote where applicable.



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